Privacy Policy
1. Introduction & Scope
This Privacy Policy applies to all personal data collected by omslot ("we," "us," "our," or "the Company") through our website located at https://omslot.cam, any associated mobile applications, and all related services (collectively, "the Platform"). This policy explains:
- What personal information we collect from you
- How we collect your personal information
- Why we collect and use your personal information
- How we store and protect your personal information
- Who we may share your personal information with
- Your rights regarding your personal information
- How to contact us with privacy-related questions or concerns
This Privacy Policy should be read in conjunction with our Terms & Conditions, which govern your use of the Platform. By using omslot's services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.
2. Data Controller Information
omslot acts as the data controller for all personal information collected through the Platform. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring compliance with applicable data protection laws. If you have questions about how we handle your personal information, you may contact our Data Protection Officer using the contact information provided in Section 12 of this policy.
3. Information We Collect
We collect several categories of personal information to provide, maintain, protect, and improve our services. The types of personal data we collect include:
3.1 Information You Provide Directly
When you register an account with omslot, you voluntarily provide the following personal information:
- Identity Information: Full legal name (as it appears on your Indonesian KTP national identity card or passport), date of birth, nationality, and gender.
- Contact Information: Email address, mobile phone number, residential address (street address, city, province, postal code).
- Account Credentials: Username, password (stored in encrypted form), and security questions/answers.
- Identity Verification Documents: Scanned copies or photographs of your KTP, passport, utility bills, bank statements, or other documents submitted during the KYC (Know Your Customer) verification process.
- Financial Information: Bank account details (bank name, account number, account holder name), e-wallet account information (OVO, DANA, GoPay, ShopeePay, LinkAja account details), and payment transaction history.
- Communication Data: Content of your communications with our customer support team via live chat, email, WhatsApp, or other support channels, including support tickets, inquiries, complaints, and feedback.
3.2 Information Collected Automatically
When you access and use the Platform, we automatically collect certain technical and usage information:
- Device Information: Device type, operating system and version, browser type and version, screen resolution, device manufacturer and model, unique device identifiers.
- Connection Information: IP address, internet service provider, approximate geographic location derived from IP address, time zone setting.
- Usage Data: Pages visited, features used, time spent on pages, navigation paths through the Platform, referring and exit pages, click-stream data, search queries.
- Gaming Activity: Games played, bet amounts, win/loss history, active bonuses, wagering progress, game preferences, playing patterns, session duration and frequency.
- Transaction History: Deposit amounts, deposit methods, deposit timestamps, withdrawal requests, withdrawal amounts, withdrawal timestamps, account balance changes.
- Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing behavior. See Section 10 for detailed information about our cookie practices.
3.3 Information from Third Parties
We may receive personal information about you from third-party sources, including:
- Payment Processors: Transaction confirmation data, payment status updates, and fraud screening results from Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP) and e-wallet providers.
- Identity Verification Services: Results of identity checks, document authenticity verification, and anti-fraud screening from third-party KYC service providers.
- Marketing Partners: If you accessed omslot through a referral link or affiliate partner, we may receive basic information confirming the referral source.
4. How We Use Your Information
omslot collects and processes your personal information for the following legitimate purposes:
4.1 Service Provision & Account Management
- Creating, maintaining, and securing your gaming account
- Verifying your identity and age to comply with 21+ age restrictions
- Processing deposits, withdrawals, and other financial transactions
- Providing access to casino games, live dealer tables, sports betting markets, and other gaming services
- Tracking your gaming activity, account balance, bonus eligibility, and wagering progress
- Calculating and crediting VIP tier benefits, cashback, and loyalty rewards
4.2 Legal & Regulatory Compliance
- Complying with international gaming licenses and regulatory requirements
- Preventing money laundering, terrorist financing, and financial fraud (AML/CFT compliance)
- Detecting and preventing underage gambling, identity theft, and account fraud
- Maintaining transaction records as required by financial regulations
- Responding to legal requests from law enforcement or regulatory authorities
- Enforcing our Terms & Conditions and investigating Terms violations
4.3 Customer Support & Communication
- Responding to your inquiries, questions, and support requests
- Sending transactional communications (deposit confirmations, withdrawal notifications, bonus credits, account updates)
- Notifying you of changes to our Terms & Conditions, Privacy Policy, or service features
- Providing technical support and troubleshooting assistance
4.4 Security & Fraud Prevention
- Monitoring for suspicious activity, duplicate accounts, and fraudulent behavior
- Identifying and preventing bonus abuse and advantage play
- Detecting unauthorized account access and protecting against cyber attacks
- Conducting fraud risk assessments and implementing security measures
4.5 Platform Improvement & Analytics
- Analyzing user behavior to improve Platform functionality and user experience
- Understanding which games, features, and betting markets are most popular
- Optimizing page load speeds, mobile responsiveness, and technical performance
- Testing new features and conducting A/B experiments
- Generating aggregate statistical reports (which do not identify individual users)
4.6 Responsible Gaming
- Implementing deposit limits, loss limits, and session time limits you request
- Processing self-exclusion requests and maintaining exclusion lists
- Monitoring for problem gambling behavior patterns
- Providing responsible gaming resources and support information
4.7 Marketing Communications (with your consent)
- Sending promotional emails about new games, bonuses, and special offers (only if you opt in)
- Notifying you of VIP program benefits and tier upgrades
- Personalizing bonus offers and promotions based on your gaming preferences
Note: You may opt out of marketing communications at any time by clicking the unsubscribe link in any promotional email or by contacting customer support. Opting out of marketing communications does not affect transactional communications necessary for account management.
5. Legal Basis for Processing
Under international data protection laws, we must have a valid legal basis for processing your personal information. omslot relies on the following legal bases:
- Contractual Necessity: Processing necessary to fulfill our contractual obligations to you under the Terms & Conditions, including providing gaming services, processing payments, and managing your account.
- Legal Obligations: Processing necessary to comply with legal and regulatory requirements, including AML/CFT laws, gaming license obligations, age verification requirements, and financial record-keeping mandates.
- Legitimate Interests: Processing necessary for our legitimate business interests, including fraud prevention, security monitoring, platform improvement, and customer support, provided these interests do not override your fundamental rights and freedoms.
- Consent: Processing based on your explicit consent, such as marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing conducted before withdrawal.
6. Information Sharing & Disclosure
omslot does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your personal data with the following categories of recipients for the purposes described in this policy:
6.1 Service Providers & Business Partners
- Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to facilitate deposits and withdrawals.
- Game Providers: Third-party game developers and live dealer studio operators who provide casino games and sports betting platforms integrated into omslot.
- Identity Verification Services: KYC service providers who verify the authenticity of identity documents and conduct anti-fraud screening.
- Cloud Hosting & IT Infrastructure: Data center providers, cloud storage services, and IT support contractors who maintain our technical infrastructure.
- Customer Support Tools: Live chat software providers, email service providers, and customer relationship management (CRM) platforms.
- Analytics Providers: Website analytics services that help us understand user behavior and improve Platform performance.
All third-party service providers are bound by contractual obligations to protect your personal information and may only use it for the specific purposes we authorize.
6.2 Legal & Regulatory Authorities
We may disclose your personal information to law enforcement agencies, regulatory bodies, courts, or government authorities when required by law or when we believe in good faith that disclosure is necessary to:
- Comply with legal obligations, court orders, subpoenas, or regulatory requests
- Investigate suspected fraud, money laundering, or other criminal activity
- Enforce our Terms & Conditions or protect our legal rights
- Protect the safety, security, or integrity of the Platform or other users
- Respond to national security or public safety concerns
6.3 Business Transfers
In the event of a merger, acquisition, corporate restructuring, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor organization. We will notify you via email and/or prominent notice on the Platform before your personal data is transferred and becomes subject to a different privacy policy.
6.4 With Your Consent
We may share your personal information with third parties when you provide explicit consent for such sharing, such as when you authorize us to share information with a specific partner or service provider.
7. Data Retention
omslot retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:
- Account Information: Retained for the duration of your account's active status plus 7 years after account closure to comply with financial regulations and legal obligations.
- Transaction Records: Retained for 7 years after the transaction date as required by anti-money laundering regulations and tax laws.
- Identity Verification Documents: Retained for 7 years after account closure to comply with KYC regulatory requirements.
- Customer Support Communications: Retained for 3 years to maintain quality assurance records and resolve disputes.
- Gaming Activity Logs: Retained for 5 years to support dispute resolution, fraud investigations, and regulatory audits.
- Marketing Consent Records: Retained until you withdraw consent plus 3 years to demonstrate compliance with consent requirements.
After the applicable retention period expires, we will securely delete or anonymize your personal information so that it can no longer identify you.
8. Data Security
omslot employs industry-standard technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Our security measures include:
SSL/TLS Encryption
All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS encryption, the same standard used by banks and financial institutions worldwide.
Secure Data Storage
Personal information is stored on secure servers located in tier-one data centers with physical access controls, 24/7 monitoring, fire suppression systems, and redundant power supplies.
Access Controls
Strict employee access policies ensure only authorized personnel with legitimate business needs can access personal data. All access is logged and audited regularly.
Password Protection
Passwords are hashed using industry-standard cryptographic algorithms. omslot employees cannot view your password – only you know it.
Regular Security Audits
We conduct regular security assessments, penetration testing, and vulnerability scans to identify and remediate potential security weaknesses.
Automated Backups
Regular encrypted backups ensure data can be restored in the event of hardware failure, natural disaster, or other catastrophic events.
While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your personal information using commercially reasonable efforts.
9. Your Privacy Rights
Under applicable data protection laws, you have the following rights regarding your personal information:
Your Data Protection Rights
- Right of Access: You have the right to request copies of your personal data held by omslot. We may charge a reasonable administrative fee for multiple or excessive requests.
- Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal information we hold about you.
- Right to Erasure: You have the right to request deletion of your personal data in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
- Right to Restrict Processing: You have the right to request that we limit how we use your personal data in certain circumstances.
- Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller.
- Right to Object: You have the right to object to processing of your personal data for direct marketing purposes or when processing is based on legitimate interests.
- Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw consent at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact our Data Protection Officer using the contact information in Section 12. We will respond to your request within 30 days. Please note that certain rights may be limited by legal obligations or legitimate business needs. For example, we cannot delete transaction records required by financial regulations.
10. Cookies & Tracking Technologies
omslot uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, maintain your login session, and analyze Platform usage.
10.1 Types of Cookies We Use
- Strictly Necessary Cookies: Essential for Platform functionality, including maintaining your login session, processing transactions, and security features. These cannot be disabled.
- Performance Cookies: Collect information about how you use the Platform, such as which pages you visit most often, to help us improve performance and user experience.
- Functionality Cookies: Remember your preferences (language, currency display, game filters) to provide a more personalized experience.
- Analytics Cookies: Help us understand user behavior through aggregate statistics, enabling us to optimize the Platform.
10.2 Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive notifications when cookies are being set. However, disabling cookies may limit your ability to use certain Platform features, and some functionality may not work correctly.
11. International Data Transfers
Your personal information may be transferred to and processed in countries outside of Indonesia, including countries that may not provide the same level of data protection as Indonesian law. When we transfer data internationally, we implement appropriate safeguards including:
- Standard contractual clauses approved by regulatory authorities
- Data processing agreements requiring equivalent data protection standards
- Technical and organizational security measures to protect data in transit and at rest
By using omslot's services, you acknowledge and consent to the international transfer of your personal information as described in this policy.
12. Contact Information & Data Protection Officer
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact our Data Protection Officer:
- Email: [email protected] (subject line: "Privacy Inquiry" or "Data Protection Request")
- Live Chat: Available 24/7 via the Platform (select "Privacy & Data Protection" category)
- Customer Support: Available 24/7 via WhatsApp and email for privacy-related inquiries
We aim to respond to all privacy inquiries within 30 days. For complex requests requiring additional time, we will notify you of the extension and provide an estimated response timeframe.
13. Children's Privacy
omslot's services are strictly intended for adults aged 21 years and older. We do not knowingly collect personal information from individuals under 21. If we discover that we have inadvertently collected personal data from someone under the minimum age, we will immediately delete that information and close the associated account. Parents or guardians who believe their child has provided personal information to omslot should contact us immediately using the contact information in Section 12.
14. Changes to This Privacy Policy
omslot reserves the right to modify or update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will notify you by:
- Posting the updated policy on the Platform with a new "Last Updated" date
- Sending an email notification to your registered email address
- Displaying a prominent notice on the Platform homepage
Your continued use of omslot's services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.
Last Updated: January 1, 2026
Version 2.1